Additional information on each transaction is available in the School Portal. Follow the below steps on how to locate a transaction and identify the decline reason:
- Once logged in the Portal, locate the menu on the left-hand side of the screen
- Click on the Transactions tab to expand all payments received
- Using the filters in the table, you can filter to the date of the transaction in the Created column
- Note: You can also use sort on columns like Amount for easier viewing
- Once you’ve located the declined transaction, click the line item to expand the payment panel
- Under Related Info, locate the Refusal Code for details around the decline