NOTE: As of December 2024, Climb invoices will come from Modern Treasury. Any invoices dating before this time will still need to be paid through Bill.com
Step one:
- In the School Portal, find the student who needs a refund, go to their action center and select "initiate refund"
- Enter the new tuition amount that the student needs in the "reduce to" field — this will reduce the total amount the student owes
Step two:
- Once the request is submitted, Climb will send an invoice for the advanced funds. You will receive an email from Modern Treasury with your invoice and a link to complete the refund
Step three:
-
Your team can send an ACH payment through your preferred payment method directly on the invoice.
-
If you'd prefer not to use ACH, you'll receive a new account number at the bottom of the invoice through which you can make direct payments tied to that invoice. Make sure you check each invoice for the account number to send the payment to.
-
If you opt for the ACH pay now option, Climb will debit the amount from your account.
Step four:
- Once the invoice has been received by Climb, our team will update the borrower's loan amount. The standard turnaround time is 1–3 business days after the invoice is processed.
Example invoice:
Have questions about our refund process? Reach out to our team at partnersupport@climbcredit.com!