How do I contact the Student Success team?

Our Student Success team is dedicated to ensuring students have the tools and knowledge they need to navigate the loan process. Do you have a student with questions about their application documents? Wondering what the next steps are for a student's application? Our student success team is happy to answer questions!


Email your questions to

 Live chat

Get live chat help at or on your School Portal page

Our team is available 10am–8pm ET, Monday–Friday.

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