What are the standard turnaround times for the Student Success team?

Our team is dedicated to making sure requests are completed as quickly as possible! 

Document Review: 1 business day

  • Reviewal of documents sent by borrower or co-borrower for application.

Application Updates: Same day up 1 business day

  • Updates made to the application by school administrators including program, course start date, financing amount

Refunds: 1-3 business days after funds are received

  • Borrower's loan amount will be updated after funds are received by Climb from the school


Note: These times are dependent on the volume and order in which documents were received.

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